Changing a Booked Trip on the New Platform

Changing a Specific Service of a Booked Trip 

1. On the Home page, click the Reservation tab at the top of the page.
   
    
    
2. Click the View Details link to display the itinerary in full:
   
    
3. Once the full itinerary is in view, the option to change individual services will display.

• Example:  To change the hotel portion of this booked trip, scroll down to the hotel section and click on the Change Hotel link. 
• This will then take you through the change flow for Hotel only. 
  
  
  

Changing a Booked Trip

1. After clicking the Reservations tab, locate the trip, and click the trip title to expand the trip information.  
   1. Click the Change Trip link at the bottom left hand corner of the reservation.   
      
      
   2. The Change Trip Confiramtion window appears. 
      
      
      The Change Trip Assistant page appears. 
      
      
      
2. Click the box next to Change Return Flight Only if you want to change only the return flight.  
3. Enter the new dates and times if you want to change your flight and click the Search button.  
4. Select your new flights 
5. The Travel | Trip Planner page displays where you can change your Hotel information: :  
   1. Click the box next to "Match my hotel location with my destination" to display search results based on your destination. 
   2. Select the radio button in the Search Near section where you want the system to search for your hotel. 
   3. Click the box next to "Match my Hotel search with my flight dates" if you want the system to search according to your flight dates.
   4. If not, then select your check-in and check-out dates from the calendar. 
   5. You can change the search radius by clicking the drop down arrow in the "Search Within" field and select your option from the list. 
   6. When finished, click the Search button. 
      
      
      
6. The Hotel Search page displays where you will make your hotel selection. 
7. The Car Rental page displays where you will make your car rental selection. 
8. The Review Your Trip page displays.  
   1. Review the information and click Continue or click the Compare to Original button.
      • If you click Compare to Original, the Compare to Original page appears so that you can compare. 
      • Click Back to Trip Review Page when you are finished comparing.
9. Under Change Penalties and Fees, click the checkbox for "I acknowledge and accept" to accept the terms for changing a booking.
10. Click Continue. 
11. Follow the steps to search for and select a flight, hotel, or car rental, and click Purchase.

Note: If you used a single-use card for a purchase, the card information will be used for any changes. There is no need to reenter this information. If you add new services, you can select a card from your profile or the single-use card.

Warning:  Some trip elements can't be changed after purchase:

• Multi-destination itinerary
• International itineraries (Non-US)
• Multi-city itinerary
• Trips originally booked offline
• Any passive segment
• Paper ticket booking
• Trips with more than one ticket (e.g. split ticketed)
• Itineraries with more than one passenger
• Any portion of a trip that has already commenced
• PNR locator if changing destination
• Carriers for the same destination of original carrier if available
• Number of travelers in a booking