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Travelers who book trips through these content providers, using a credit card belonging to an EU merchant bank, will see a new pop-up window with security questions from their merchant bank. 

How it will work:

  • Select trip options Trip Options, and continue to Purchase page

  • Click the Purchase button 

  • A secure merchant/bank window will pop-up with security questions

  • Once questions are answered, the merchant bank will send Deem a token

  • Deem will send that token to content provider

  • Once security measures are met, the booking is complete.

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A. When you use the Deem site to book your travel, the security pop-up is secure and expected. However, be cautious of these security pop-ups on third party sites. 

Q: What happens if I answer the security questions incorrectly?

A. Follow the instructions on the pop-up to reset your security questions.

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